What happens if I don’t use the points/vouchers on my card?

An account found to be inactive for a period of 12 months will be automatically closed. Refunds on points balances or any vouchers will not be given.

Who do I contact if I have any queries about the Food Club by LSE scheme?
Email catering.foodclub@lse.ac.uk

I think my account has been compromised, what should I do?
If you become aware that your account has been compromised, block it via the Food Club Web Portal and contact us at 

catering.foodclub@lse.ac.uk

Food Club by LSE app scheme terms and conditions

These Terms and Conditions (which include the LSE Privacy Policy) relate to the use of a Digital Food Club App Scheme created by MCR  Systems which the London of Economics and Political Science (‘The School’) has introduced to allow LSE affiliates including students, staff, academics or alumni(‘the User’) as long as they are registered with a certified and active LSE email account  (XXX@lse.ac.uk email address) and can access loyalty points, rewards, discounts and offers on LSE catering products through their phone/tablet.  

Definitions 

Account: the User’s personal account with the Scheme which details of his/her loyalty rewards, discounts and offers are maintained 

Contract: these Terms and Conditions and the Privacy Policy pertaining to them. 

Force Majeure Event: events outside of anyone’s reasonable control. For the avoidance of doubt, Force Majeure includes but is not limited to an act of God, fire, flood, or other natural disaster, malicious injury, strikes, lock-outs, or other labour troubles, riots, insurrection, war or other reason of like nature. 

LSE Food Club or LSE Food club App Scheme: as referred directly through these terms and conditions. 

LSE Food Club Portal: the external LSE webpage that can be used to register accounts and top up your purse.

LSE Purse(s): the differing value of money associated with the account for spend either via direct application of monetary value or the accumulation of loyalty via continued spend. 

LSE Registered Catering Café or Restaurant: any of the following units which include Fourth Floor Restaurant, The Shaw Café, Café 54, The Bean Counter, LSE Garrick, Plaza Café, George IV, Staff Dining Room, Beaver's Brew (For the avoidance of doubt, this does not include all products sold within these units). 

Points and Rewards: the points are the electronic loyalty we provide. This is typically 5 points per £1.00 spent excluding special double points sales. Rewards vary from free products following continued purchase, flash sales and discounts and many more on a seasonal basis. 

User: a person invited/registered to use the LSE Food Club App and Portal. This service is currently exclusive to LSE affiliates including students, staff, academics or alumni as long as they are registered with a certified and active LSE email account. 

Registration and use of the LSE Food Club app 

1. The LSE Food Club App/Purse can only be used by Users at an LSE Catering Registered Café or Restaurant. It may not be used in combination with any alcohol products. 

2. The LSE Food Club App must be presented for all transactions. 

3. Any allowance remaining at the end of each week, month or academic year will always roll over to subsequent weeks, subject to change. 

4. All giveaways, discounts, offers, vouchers and loyalty bonuses are subject to availability and liable for cancellation or postponement. 

5. Accounts are not transferable and must only be used by the registered Account holder. Misuse of the Account may result in disciplinary action being taken. 

6. If you become aware that your Account has been compromised you must block it via the LSE Food Club Portal. You can then register for a replacement Account via the same Portal. 

7. The School shall not be held responsible, or deemed to be in breach of these terms and conditions, by being unable to provide meal services in any catering outlet due to force majeure or any other reason beyond the School’s control. 

8. The School retains the right to block Accounts in compliance with these Terms and Conditions. 

9. Withdrawal or expulsion from the School may result in the closure of your Account. In these circumstances and for the avoidance of doubt you will not be entitled to a part or whole refund of your Purse amount. 

10. If you, the User, materially breach these terms, and where such breach can be remedied and if you do not remedy the breach within 30 days of a written notice of the breach from the School, or of the School reasonably believes that you have breached these terms and/or abused the LSE Food club scheme, your Account may be terminated, any points earned but not redeemed may be cancelled and your account closed without prior notice. The School reserves the right to take any action deemed necessary where a User is found to have abused the LSE Food Club Scheme. 

11. Account holders can close accounts at any time but for the avoidance of doubt you will not be entitled to a part or whole refund or your entire purse amount. 

12. The School reserves the right to close accounts after over 12 months of inactivity. In these circumstances, any unredeemed or unclaimed loyalty points, rewards, bonuses, discounts, offers, vouchers will be void. 

13. The onus is on the User to inform the School of any change in your personal details in order to update your Account 

14. Vouchers, deals and offers provided from the LSE Food Club are User specific and may not be sold, transferred or assigned to, or shared with anyone. 

15. Following activation of their Account, all Users agree to allow themselves to be contacted by LSE Catering from time to time providing details of offers, events and news. Users can opt out by unsubscribing from the LSE Catering newsletter and disabling notifications via the settings page of the LSE Food Club App. 

16. LSE reserves the right to notify Users regarding upcoming offers, deals or vouchers via the LSE Food Club App directly or via other contact methods unless you opt out. 

17. Any issues, complaints or queries should be emailed to catering.foodclub@lse.ac.uk.   

18. Terms and conditions are subject to change.  

19. Users are responsible for registering their Purse against their Account before it can be used to purchase items. The LSE Food Club App will not work until Users have fully registered. The registration process can be found via the main LSE Catering 

20. The value is used to purchase food and drink items, which are individually priced. 

Liability 

21. The School will not be responsible for any losses incurred on lost or stolen Food Club by LSE accounts. It is the responsibility of the users to notify the School of stolen accounts via the Food Club by LSE web portal. 

22. The School accepts no liability if we are unable to process Food Club by LSE transactions due to technical problems. 

Data protection  

The School will not pass on any User personal details either internally within the University or externally to any third parties as per the School’s  Privacy Policy and in line with the Data Protection Act 2018 and European General Data Protection Act (GDPR) (as revised, amended or supplemented from time to time).  

The School will retain information about the User after the closure of your Account for as long as is permitted for legal, regulatory or fraud prevention purposes and this may include our retaining your transaction data for up to 6 years.  

However, for the avoidance of doubt, this App has been created and is run by a third party called MCR. The use of this App is voluntary. This App records: your name, DoB to ensure you are over 18 years old, mobile phone number and email address. Their privacy policy indicates that the third party keeps your data indefinitely. Before registering to use this app, we strongly recommend you read and understand the MCR’s privacy policy at the following link: www.mcr-systems.co.uk/privacy-policy.

For the avoidance of doubt, LSE accepts no responsibility or liability for any damage caused to you, your property (computer-based or otherwise), software or data caused as a result of using this app. However, if at any point after signing up, you find any unwelcome or strange activity occurring in your LSE email account, or notice any suspected unauthorised usage of your data that you have provided to the Food Club App, please report this immediately to: glpd.info.rights@lse.ac.uk. 

This privacy policy is for the Food Club at LSE web portal and served by this website and governs the privacy of its users who choose to use it.

The policy sets out the different areas where user privacy is concerned and outlines the obligations and requirements of the users, the website and website owners. Furthermore the way this website processes, stores and protects user data and information will also be detailed within this policy.

Note: Sending information over the internet is generally not completely secure and we cannot guarantee the security of your data while it is in transit. Any data that you send is at your own risk. We have procedures and security features in place to keep your data secure once we receive it. We may pass your information if we have a legal obligation to do so but won’t share your details with any other website or third parties.

The website

This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies with all UK national laws and requirements for user privacy.

Contact and communication

Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998 (as revised, amended or supplemented from time to time). Every effort has been made to ensure a safe and secure form to email submission process but advice users using such form to email processes that they do so at their own risk.

This website and its owners use any information submitted to provide you with further information about the products / services they offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter program the website operates but only if this was made clear to you and your express permission was granted when submitting any form to email process. Or whereby you the consumer have previously stayed or dined or enquired about staying or dining at any LSE Catering venues that the email newsletter relates to. This is by no means an entire list of your user rights in regard to receiving email marketing material. Your details are not passed on to any third parties.

External links

Although this website only looks to include quality, safe and relevant external links, users should always adopt a policy of caution before clicking any external web links mentioned throughout this website.

The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note that they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Social media platforms

Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. Neither this website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.

Shortened links in social media

This website and its owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy url’s (web addresses).

Users are advised to take caution and good judgement before clicking any shortened url’s published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine url’s are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.